Shipping policy

Effective Date: 13/06/2023

Thank you for shopping at Workwear Ink! We are committed to providing you with high-quality workwear products and excellent customer service. This Shipping Policy outlines the details of our shipping process, including rates, delivery times, and other important information.

  1. Shipping Zones and Rates: We currently offer shipping services within Australia only. The shipping rates are calculated based on the weight, size, and destination of the package. The exact shipping cost will be displayed during the checkout process, and it will vary depending on the selected shipping method and location.

  2. Order Processing Time: Once your order is successfully placed and payment is confirmed, our team will process it within 10 business days. Please note that processing time does not include weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes.

  3. Shipping Methods and Delivery Time: We partner with reliable shipping carriers to ensure prompt and secure delivery of your products. 

Please note that delivery times are estimates and may vary depending on external factors such as weather conditions, carrier delays, or remote delivery locations. We strive to deliver your order as quickly as possible, but we cannot guarantee exact delivery dates.

  1. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on its location and estimated delivery date. Please allow a few hours for the tracking information to be updated in the carrier's system.

  2. Shipping Restrictions: Certain products may be subject to shipping restrictions due to their size, weight, or regulatory requirements. If any such restrictions apply to your order, we will notify you promptly, and alternative shipping arrangements will be discussed.

  3. International Shipping: At this time, we only offer shipping within Australia and do not ship internationally. We apologize for any inconvenience this may cause and appreciate your understanding.

  4. Shipping Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.

  5. Shipping Insurance: All orders shipped by Workwear Ink are insured against loss or damage during transit. In the event that your package is lost or damaged, please contact our customer support team, and we will assist you in filing a claim with the respective shipping carrier.

  6. Contact Information: If you have any questions, concerns, or inquiries regarding our Shipping Policy or the status of your order, please contact us.

We appreciate your trust in Workwear Ink and aim to provide you with a seamless shopping experience. Thank you for choosing us as your workwear supplier!

Note: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest information.